Last Updated: May 12, 2025
Refund & Cancellation Policy
At Eduzy, we want you to be completely satisfied with our educational services. This policy outlines our refund and cancellation terms for subscriptions purchased through our platform.
Quick Summary
- 90-Day Free Trial: No payment required during trial - cancel anytime
- After Subscription: No refunds, but you can cancel future renewals anytime
1. Free Trial Period
All new users receive a 90-day free trial with the following terms:
- No payment information is required to start the trial
- Access to all subjects with a daily limit of 5 interactions
- Trial can be cancelled at any time with no charges
- At the end of the trial, you may choose to subscribe or let access expire
- No automatic conversion to paid subscription without explicit consent
2. Refund Policy
No refunds after subscription purchase
Since we offer a generous 90-day free trial with no payment required, we do not offer refunds on paid subscriptions. The free trial gives you ample time to evaluate our service before committing to a paid plan.
However, you can:
- Cancel auto-renewal: Stop future charges while retaining access until the current period ends
- Switch plans: Downgrade or change subjects (pro-rated adjustments may apply)
3. How to Cancel
You can cancel your subscription at any time through the following methods:
Parent Dashboard
- Log in to Parent Dashboard
- Go to "Subscription" tab
- Click "Manage Subscription"
- Select "Cancel Subscription"
- Confirm cancellation
Email Request
Send an email to:
support@contentiumtech.comInclude your registered email and child's name
4. After Cancellation
When you cancel your subscription:
- Continued Access: You retain full access until the end of your current billing period
- No Future Charges: Your payment method will not be charged again
- Data Retention: Your child's learning data is retained for 90 days after subscription ends
- Reactivation: You can resubscribe at any time to restore access
- Progress Preserved: Learning progress, levels, and achievements are preserved if you resubscribe within 90 days
5. School (B2B) Subscriptions
For schools and institutional subscriptions:
- Refund terms are as per the signed agreement/contract
- Early termination fees may apply as specified in the contract
- Pro-rated refunds may be available for annual subscriptions (subject to contract terms)
- Email schools@contentiumtech.com for assistance
6. Exceptional Circumstances
We may consider refunds outside the standard policy in the following cases:
- Technical Issues: Persistent platform issues preventing usage (verified by our support team)
- Billing Errors: Duplicate charges or incorrect amounts
- Unauthorized Purchases: Purchases made without parental consent (requires verification)
- Service Discontinuation: If we discontinue the service in your region
All exceptional refund requests are reviewed on a case-by-case basis. Please contact support with relevant details and documentation.
7. Refund Processing
When a refund is approved:
- Processing Time: 5-7 business days to process
- Bank Processing: Additional 3-5 business days for the amount to reflect in your account
- Original Payment Method: Refunds are credited to the original payment method used
- Confirmation: You will receive an email confirmation when the refund is processed
8. Contact Us
For refund requests or questions about this policy:
Email: support@contentiumtech.com
Subject Line: Refund Request - [Your Registered Email]
Please include your registered email, child's name, subscription details, and reason for the refund request.
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
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